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AU & NZ

Nova launches all-Australian music show hosted by Maddy Rowe

The Nova Network has launched the weekly local music show, The Maddy Rowe Aus Music Show, promoting and supporting Australian artists and tracks every Sunday evening. Hosted by Brisbane Nova announcer Maddy Rowe, the show features a range of listeners’ favourite Australian tracks as well as explores and showcases new local music and artists. Each week host Maddy also… Read More
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No Picture
AU & NZ

Titus O’Reily and Mick Molloy’s strange sport stories join LiSTNR

Titus O’Reily and Triple M’s Mick Molloy are bringing the most strange and interesting tales from the sports world to LiSTNR in their podcast, Sports Bizarre. Covering every sport with a ball and everything that gets put on a plaque in a hall, Titus and Mick deep dive into the history of all sports around the world to find the weird and wonderful,… Read More
The post Titus O’Reily and Mick Molloy’s strange sport stories join LiSTNR by Bray Boland appeared first on Radio Today. […]

No Picture
AU & NZ

Commercial radio unites for mental health on International Day of Happiness

The UN International Day of Happiness launches today in over 160 countries and all Australian major commercial radio stations are uniting for the nationwide You’re the Voice mental health initiative to help those in need.The initiative is supported by major commercial radio networks, SCA, ARN, NOVA, ACE, NINE and SRN, with an on-air education campaign led by Australian musician and mental health advocate Mitch… Read More
The post Commercial radio unites for mental health on International Day of Happiness by Bray Boland appeared first on Radio Today. […]

ASIA

If You’re Going to Prank Your Listeners, Make Sure They’re in on the Joke!!

Content from BPRThe new Netflix documentary, “Pepsi, Where’s My Jet”, is the story of a guy called John Leonard who sued Pepsi for false advertising. While the move backfired on John, the court case shaped advertising laws forever.In 1995, Leonard was a 20-year-old student in the United States, where he was coaching little league football and dreaming of having a successful business. But, a commercial from Pepsi changed the course of his life.

The 90s were all about the cola wars and in a bid to steer Gen Xers to choose Pepsi over Coca-Cola, Pepsi introduced Pepsi Points, which could be redeemed for Pepsi merchandise.What could Pepsi Points buy?In order to understand the difficulty of buying merchandise with points, basic maths needs to be applied. The amount of points a customer would receive was:
A fountain drink = one point
Two-litre bottle = two points
12 pack = five points
After months of saving for points customers would be able to buy the following:
Baseball caps = 60 points
T-shirts = 80 points
Mountain bikes = thousands
And the prize that took Leonard to court…. a military grade Harrier jet = a whopping 7 million points
Now, neither the radio or TV commercials contained any fine print, disclaimer or legal notice telling viewers it was a joke. There was no Harrier jet. But unaware of this, Leonard was on a mission to get the jet, and found five investors to help him achieve his goal.It was too expensive to buy all that Pepsi to get the 7 million points. So, Leonard found a loophole in the fine print. Pepsi Points could be purchased for ten cents a-piece. With the help of his investors, he sent off a $700,008.50 cheque – and sat back waiting for his Harrier jet to arrive.Weeks later, Pepsi responded saying the inclusion of the Harrier jet in the commercial was nothing more than a joke. But Leonard didn’t want to take no as an answer. After filing of legal suits and counter suits, Pepsi offered Leonard a settlement of $750,000, but he rejected it as he was still on a mission to claim the jet. The Pentagon even got involved. In September 1997, the Pentagon announced that Harrier jets were not for sale and would need to be “demilitarized” before being offered to the public, which included disabling their ability to conduct vertical take-offs and landings.Unfortunately, in 1999, the judge ruled in favour of Pepsi, saying no reasonable person would think a Harrier jet was attainable by claiming Pepsi reward points.Leonard might not have received his Harrier jet, but he made history as he changed the way advertising was presented, with disclaimers now an integral part of many commercials.Outside of April Fool’s pranks, duping your listeners with false statements or promises that might seem hilarious to you is a dangerous road to go down. Make sure EVERYONE is in on the joke. Remember the Hooters waitress who thought she’d won a Toyota but instead the restaurant chain gave her a Toy Yoda. She won enough money in the court case to buy any Toyota she wanted…. and then some!By David Kidd, BPR […]

ASIA

Don’t lose them at “Hello”

Selling Radio Direct with Pat BrysonIn a recent training session that I did with one of my clients, we looked at attrition rates for the past year. If you haven’t done this lately, I suggest you do so, but get ready to be looking for the next bottle of your favorite adult beverage. We lose clients for a variety of reasons, some beyond our control. Someone closes, retires, sells, changes managers, changes marketing philosophies, gets upset with us.It’s the last reason I’d like to talk about today. The Internet for the most part has the customer experience done well. From start to finish, the buying process is seamless. This has spoiled consumers. Our clients are consumers also. The last few years have raised their expectations of doing business with us. Our customer process must be easy from start to finish.

Which brings me to the real subject of this newsletter: when I call you or your station, what do I hear?The other day I called a potential client and a real, LIVE person answered the phone. Wow! A receptionist, not a voice mail. That in itself was a reason to mark the day on my calendar. I didn’t have to listen to a litany of “Press one for X, Press 2 for Y, Press 3 for Z”. What happened next was even more unusual. Here’s what I heard: “Good morning. This is ____ with station ____. How may I make your day great?” I nearly fell out of my chair. I also broke into a wide smile and realized that this person HAD made my day great by that simple phrase.What do YOUR clients hear when they call you or your station? Do they get, “You’ve reached XYZ Company. If you know your person’s extension, you may dial it now. Or, hang on the line for an interminable list of extensions.” Or, my personal favorite, “Spell the person’s last name.” Or how about, “Our customer service representatives are all busy. Your wait time will be less than one hour.”I don’t know about you, but my blood pressure has gone up a few notches after dealing with these scenarios. As we talk with our clients about how to entice customers back into their stores, we might want to address making it easy to connect. What happens in that initial contact can make or break what follows.How about us? How is your station’s phone answered? The person who answers the phone is often the first contact potential clients or listeners have with us. Is it positive? Do we sound like we genuinely want to solve their problem? Does the person who encounters the problem follow it through to completion or hand it off to someone else and never think about it again?We have two sets of customers: our listeners and viewers and our advertisers. Both are important to our success.Some great opening lines I’ve heard on voice mail:“I’m so sorry I can’t answer your call right now. I’m out helping my clients to make 2023 the best year ever. I’d enjoy helping you as well. If you’ll leave your name and number, I’ll call you back quickly.”“Sorry I missed your call. I’m out discussing with my clients how to find good, qualified employees. If you’re recruiting, perhaps our stations might be of help. Leave your name and number and I’ll call you back.”“Hi! You’ve reached ___ _____ at XXXXX. Right now I’m out helping my clients create successful marketing campaigns to make 2023 their best year ever. Leave me your name and number and I’ll do the same for you.”Note that all of these focused on what the salesperson is doing for the clients. What problems are we helping them solve? We aren’t out “selling radio or TV” we are out working with our clients to raise their revenue, to help them to solve their ever-evolving business problems.I hope your first connection with customers will put a smile on their face. Be the ray of positivity in an uncertain world. Make it easy to connect with you. Don’t lose a customer at “hello”. […]