No Picture
AU & NZ

Banksy announces departure from Triple M Rockhampton

Chris ‘Banksy’ Banks, who has shared breakfast with Central Queenslanders for 11 years on Triple M 101.5 and 95.1, has announced that next Friday is his last on air.Banksy will be setting his sights on new horizons as he looks to change his routine and begin a new adventure.“Banksy feels it’s the right time for him, and he’s… Read More
The post Banksy announces departure from Triple M Rockhampton by Bray Boland appeared first on Radio Today. […]

No Picture
AU & NZ

Finalists announced for 33rd annual Australian Commercial Radio Awards

The finalists for the 33rd Australian Commercial Radio Awards (ACRAs) have been announced today.New father Kyle Sandilands and his breakfast co-host Jackie Henderson, are in the running for a record eighth Best On Air Team award in the FM category against Jonesy & Amanda; Fitzy & Wippa; Kate, Tim & Joel and The Christian O’Connell Show.This will be the first ACRAS live awards ceremony in… Read More
The post Finalists announced for 33rd annual Australian Commercial Radio Awards by Bray Boland appeared first on Radio Today. […]

US

David Brody Departs Elvis Duran & The Morning Show After 24 Years

Longtime Elvis Duran & The Morning Show executive producer/comedy writer David Brody announced his departure from the show on Friday, August 19. Brody told listeners on Friday that it was time to put his family ahead of his job. “If I’m going to make a change, this job has monopolized everything else I’ve wanted to […] […]

ASIA

What Happens When A Salesperson Leaves: Part Two

Selling Radio Direct with Pat BrysonAn underperforming salesperson leaves. What’s our strategy?In our last article we talked about what happens when we lose a salesperson. How do we safeguard their accounts? We discussed a best-case scenario where the person leaving had good relationships with their clients. The list of new “orphan” accounts is usually a substantial one. We gave steps to re-establish relationships with these important accounts as quickly as possible.

Today we will discuss what we need to do when a salesperson leaves who was not performing well. Chances are, either you have experienced a decline in the amount their clients were spending, or you have seen accounts cancel or fail to renew. The person who takes over these accounts may have to correct problems.How do we begin to recover these accounts?Scenario Two: The underperforming salesperson leaves:
Research the accounts. Check their billing history, their production. Have they reduced or cancelled? If so, when?
Ask people in the station if they know of a problem with the account. Arm yourself with all the information you can collect.
If at all possible, make the first contact in person. You are there to introduce yourself and to schedule an appointment. Be ready to experience resistance.
When you get an appointment, do a CNA. You want to uncover everything you can about how the client feels about the station. You may not have to ask: the client may come out guns blazing with a litany of grievances about their treatment:
“You’re the first person I’ve seen in months.”“No one would call me back or answer my emails.”“The only time I ever saw someone from your station was when theywanted to sell me something.”” The last time I used your station you really screwed it up.” 
Listen to the client. Once you know their concerns, work with your manager to correct them. If you can resolve their issues, you become the hero.
6.Never make your first contact about raising rates. They probably NEED to be raised, and chances are the schedules they have been using are not effective. Develop the relationship first. Now you can introduce appropriate scheduling and rates as time goes by.Unfortunately, many times these problem accounts are given to novice salespeople. With the number of stations who are short of salespeople, this may be our only option. This will require the manager to coach the new salesperson through these interactions. If possible, the manager should go with them on the first contact.People want to feel that they matter. When we provide bad or no service to clients, we are telegraphing our low regard for them.Note: Our clients are businesspeople who employ staff. Every one of them has had a bad employee at some time. They understand that a bad employee does not necessarily represent the values of the station. Sometimes reminding them of this will soften their ire. Now, follow up with exceptional service!Happy Selling and happy recovering! […]

ASIA

Thai PBS and India’s Prasar Bharati sign MoU

Thai Public Broadcasting Service (Thai PBS) has signed a Memorandum of Understanding with India’s public broadcaster Prasar Bharati as part of broader cooperation between the two countries.Prasar Bharati is India’s public broadcaster and a statutory autonomous body which comprises All India Radio and Doordarshan Television Network.“Thai PBS and Prasar Bharati share similar values as public broadcasters. The MoU is the first step of our cooperation in exchanging of news and programmes, and cooperation in programme production and other areas to help contribute to a better understanding between peoples of the two countries,” said Thai PBS Director General Wilasinee Phiphitkul signing the MoU on behalf of Thai PBS.

“Our MoU with Prasar Bharati should provide Thai PBS with a great opportunity to help our audiences learn more about India through news and programme exchanges and vice versa,” she said.Indian Ambassador to Thailand, Suchitra Durai represented Prasar Bharati in signing the MoU. […]

US

FCC Report 8/21: LPFM License Renewal Hearing Dismissed With Prejudice

FCC Actions
FCC Administrative Law Judge Jane Hinckley Halprin has dismissed with prejudice the license renewal hearing for Marion Education Exchange’s 107.1 WWGH-LP Marion OH.

WWGH-LP was sent to a hearing in February to determine whether its license renewal should be granted and whether a financial penalty will be assessed against the station. The FCC sought to prove whether Marion Education Exchange misrepresented its board composition by offering different, and at times inconsistent explanations, knowingly submitted false information, and in an attempt to cover-up made additional misrepresentations. The FCC also stated that an apparent false statement regarding its programming being unique in Marion further bolsters its concern that MEE is capable of honesty in future dealings. MEE had stated that WWGH-LP is the “last station” in the city-of-license providing local news and weather every hour, while the original objector to its renewal noted that iHeartMedia’s 1490 WMRN and 94.3 WMRN-FM and Marion Community Radio’s 104.7 WZMO-LP did so as well, while Marion Makes Music’s 97.5 WDIF-LP also provided hourly weather.

The judge ordered MEE to have an attorney file a Notice of Appearance in the proceeding on its behalf by July 27. Marion Educational Exchange’s original attorney George Wolfe had withdrawn from the case in May citing the group’s failure to communicate with him. One attorney requested that the proceeding be suspended until September 30, while he considered whether to take the case, which was denied by the judge.

MEE President Shawn Craft filed a letter on July 26 stating they have been unable to retain counsel asking the FCC to provide a pro-bono attorney, while also asking that the case be dismissed or settled with the payment of a fine allowing the station to continue to operate. Judge Halprin noted that there is no mechanism in the Commission’s hearing rules to ignore the Hearing Designation Order or turn back the clock so that MEE can be more forthcoming with the Media Bureau. She would write:

MEE is a nonprofit corporation that holds the license for a low-power FM radio station, a service that was created to allow noncommercial, niche broadcasters to serve their communities within a legal framework. Far from being indifferent to that fact, the Media Bureau and the Presiding Judge have afforded MEE significant leeway in pursuing its renewal application. The Media Bureau sent three separate Letters of Inquiry to MEE seeking specific documentation and asking targeted questions before designating the matter for hearing when those inquiries failed to elicit definitive responses. Once the matter moved to hearing status, the Presiding Judge could have dismissed this case any number of times when MEE missed deadlines or did not follow Commission rules regarding filing and service of pleadings, but she opted to excuse MEE’s procedural missteps. When MEE’s first attorney withdrew from the case, the Presiding Judge ordered him to inform MEE of its obligations to satisfy outstanding discovery requests, and to file a notice in the record of this proceeding indicating that he had done so. She also gave MEE additional time to respond to those discovery requests. Moreover, while the rules allow 20 days after designation for an attorney to file an appearance in a hearing proceeding, she provided MEE more than twice that to find substitute counsel.

Ultimately, however, all FCC licensees, regardless of service, have a duty to know and adhere to applicable rules, respond promptly and completely to Commission inquiries, and comply with Commission orders. In the infrequent instance where an application is designated for evidentiary hearing, the rules become more formalized, involving the taking of witness testimony, the introduction of evidence, and the submission of formal pleadings. MEE’s representatives have consistently evidenced an inability or unwillingness to familiarize themselves with Commission rules and procedures in a way that would allow this case to move forward. When a licensee that bears the burden of proof does not fully participate in a hearing, it forfeits its opportunity to show that grant of its application is in the public interest. The Presiding Judge therefore has no choice at this point but to dismiss this hearing proceeding due to MEE’s failure to prosecute its application.

Silent Notifications

Lincoln University’s 88.9 WLNX Lincoln IL (University ceasing operations; station for sale)
Birach Broadcasting’s 540 WGOP Pocomoke City MD (Station burned down)
TBLC Greensboro Stations’ 1380 WWNT Winston-Salem NC (Cost of maintaining generator at site)
CSN International’s 89.1 KQDL Hines OR (Loss of tower site)
Estrella Broadcasting’s 93.3 KVRQ Muleshoe TX (Move equipment to new tower site)
KITZ Radio’s 1400 KITZ Silverdale WA (Loss of tower lease)
Zoe Communications’ 910 WCBN Hayward WI (Power surge causing severe transmitter damage)

AM Changes
L&J Broadcasting’s 1510 WMEX Quincy MA applies to […]